How Long Does Nutrisystem Last Even if It is Continued
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Page 5 Reviews 100 - 130
Eileen of New York, NY Verified Reviewer Verified Buyer
Original review: Oct. 2, 2020
I am overall happy with the product. When I have had issues, either crushed in shipping or just did not taste quite right, the team has provided excellent service with replacement items and a genuine desire to make "it" right.
Nutrisystem response
Hi Eileen!
Thank you for sharing your positive experience with us! We are happy to hear you received the support and assistance you needed! If you ever need anything else, please email us at consumerexperience@nutrisystem.com and include the full name and phone number on your account. You may also reach us at 1-800-585-5483, option 1 and through our Live Chat service at www.nutrisystem.com. We look forward to helping!
- Nutrisystem Consumer Experience Team
Barry of Easton, PA Verified Reviewer Verified Buyer
Original review: Oct. 2, 2020
Quick response to my question about my shipment and excellent contract information for resolving my question. Bernadetta is an asset to Nutrisystem and would be very happy to have her resolve my problem anytime in the future. Thank you in advance.
Nutrisystem response
Hello Barry!
Thank you for your sharing your positive experience with one of our representatives! We are very happy to hear that you received the assistance you needed. If you ever need anything else, please email us at consumerexperience@nutrisystem.com and include the full name and phone number on your account. You may also reach us at 1-800-585-5483, option 1 and through our Live Chat service at www.nutrisystem.com. We look forward to helping!
~ Nutrisystem Consumer Experience Team
John of Shaker Heights, OH Verified Reviewer Verified Buyer
Original review: Sept. 28, 2020
The website doesn't have an option to cancel/discontinue the program. You have to call to cancel. It doesn't even tell you to call, just had to figure it out. You not to provide an easier way to cancel your service. Even the phone call takes you in circles, long wait times.
Nutrisystem response
Hi John,
Thank you for reaching out to us with your review. We appreciate your feedback in regards to our cancellation procedure. We are sorry for any inconvenience caused in attempting to cancel your auto delivery plan. So we can better assist you with this please email us directly at consumerexperience@nutrisystem.com. You can list a brief description of your concern as you did here. We look forward to assisting you ~ Nutrisystem Consumer Experience Team
Jason of Saint George, UT Verified Reviewer
Original review: Sept. 23, 2020
While the food is good and I did achieve results (not nearly what was advertised), I'm ultimately dissatisfied with my experience due to the habitual late deliveries. 7 months, 7 late deliveries. No calls. I call them, can't talk to a human being, and get recorded excuses about current high demand for their services. Meanwhile, the company continues to advertise and seek new customers when they can't take care of existing customers. Here's the bottom line, folks: A lot of the foods are really good. Portion sizes are infuriatingly small and leave you hungry all day every day. Even if you follow the recommended supplementation of fruits and vegetables, eggs, etc. I was willing to tolerate the starvation. But I don't think anybody should have to tolerate habitual late deliveries without even so much as a courtesy phone call. - I would not recommend Nutrisystem. I'm already shopping other companies.
Nutrisystem response
Hello Jason,
Thank you for reaching out to us with your review. We apologize to you for what you experienced with the food delivery and our plan overall. So we can better assist you with this please email us at consumerexperience@nutrisystem.com. Please briefly describe the nature of your concern as you did here. We appreciate you bringing this to our attention. We look forward to assisting you and resolving this for you.-The Nutrisystem Consumer Experience Team
Valerie of Yorktown Heights, NY Verified Reviewer Verified Buyer
Original review: Sept. 19, 2020
My husband and I spoke with Alisa this morning. We both want to convey how comfortable she made us feel. Very informative and showed great empathy. Helped with written information by sending to our emails. Made us much more comfortable using the system and a feeling that we can do this. Five (5) Stars.
Nutrisystem response
Hello Valerie,
Thank you so much for reaching out to us with this glowing review of our Weight Loss Counselor. We appreciate you taking the time to leave this review. We passed this on to Alisa as well as her supervisor. We wish you both all the best as you both continue your weight loss journeys. Should you need us for anything you can reach us at consumerexperience@nutrisystem.com~ The Nutrisystem Consumer Experience Team
David of Del Mar, CA Verified Reviewer
Original review: Sept. 16, 2020
Ordered Premium Select Your Own Product on Two for One Plan - 09.13.20. Spent well over an hour making selections, even correcting items they slipped in. Gave all information for making the purchase. Did a review of the order, which bore no resemblance to my order. Rejected the order and canceled it - got web response that the order was canceled - 09.13.20. Wrote an email to customer service requesting verification order was canceled 09.13.20. Got a response from customer support that the order cancellation was verified 09.14.20. Saw on my bank statement that the order was still Pending 09.14.20. Got an email from Nutrisystem that my order was being processed - 09.15.20. Got an email from Nutrisystem that my order had been shipped 09.16.20.
Called Nutrisystem 09.16.20 and went over my order and was told that my Auto-delivery was canceled NOT the order itself - Reviewed the emails again and same response - that I would have to return ship the shelf food (but not the frozen food) and when they received it they would refund the money. Asked to speak to a manager and was told OK. After a couple of minutes I asked were they still there, she said she was waiting to hear back from her manager but had no idea how long that would take.
Called FedEx with the tracking number and asked that they stop the shipment whereever it is and Return to Sender 09.16.20. Sent a Recap email with all the supporting documentation and asked this be addressed up the chain of command 09.16.20. Received an email from Nutrisystem that due to high volume that they would respond when they could 09.16.20. Met with the bank and asked them to flag the submission 09.16.20.
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Nutrisystem response
Hello David,
Thank you for your review. We are so sorry to hear about any confusion regarding the cancellation of your account. To better assist you, please email us at consumerexperience@nutrisystem.com and include your name and phone number in your email so we can find and review your account. Also, please include a brief description of your issue as you have described here. We look forward to hearing from you, David.
- The Nutrisystem Consumer Experience Team
Shirley of Valley City, ND Verified Reviewer
Original review: Sept. 8, 2020
When I ordered Nutrisystem they said you could lose 18 lbs in 2 months. I lost 9. The second month food was two weeks late so I had to try to figure out what I could eat in the meantime. The food they send you is awful. Every time I opened a package I wanted to throw up the smell was nauseating the portions were so small and yet loaded with calories you had to supplement with veggies and fruit which added more calories. After I received the 2 nd months food I had to make myself eat it. Their customer service was so bad when you called it took45 min to speak to an actual person who really didn't help much. All in all I certainly would not recommend it to anyone. I've been on many diets and this is the worse one ever!
Nutrisystem response
Hello Shirley,
Thank you for reaching out to us with your review. We apologize to you for what you experienced with our diet and the service provided when you called us for assistance. So we can better assist you with this please email us at consumerexperience@nutrisystem.com. Please briefly describe the nature of your concern as you did here. We appreciate you bringing this to our attention. We look forward to assisting you and resolving this for you.-The Nutrisystem Consumer Experience Team
Matt of Wilmington, DE Verified Reviewer Verified Buyer
Original review: Aug. 29, 2020
Very disappointed with this system right now. Received frozen food today and it was all warm and thawed. My order took 5 days to be delivered. You would think paying all that money they would ship the frozen food overnight. Tried to call the call center but of course they are closed for the day and the online chat directed me to call the call center. What's more annoying is after spending $350 on food I now need to go buy my own food that I'm sure they won't replace the money for that because they took too long shipping my order and I have to wait until tomorrow to be on hold to talk to a love rep. My advise find another program. They do not have the support staff or call staff to help you when you need it.
Nutrisystem response
Hello Matt:
Thank you for your review. We are so sorry to hear that your order arrived melted and about your experience in trying to reach up by phone. We want to help you resolve this. To better assist you, please email us at consumerexperience@nutrisystem.com.Please include your name and phone number in your email so we can find your account. Also please include a brief description of your issue as you have described here. We look forward to hearing from you.We will get this resolved for you.
Linda of Frostburg, MD Verified Reviewer
Original review: Aug. 27, 2020
I had used Nutrisystem about 20 years ago with great success so thought I'd try it again. As before, I am highly pleased with the program and recommend it for weight loss. My loss has been slow but study but I feel that is the safe way and I love 98% of the meals I choose for myself. I will continue to use this system until I reach my goal of a 40 lbs weight loss. I am reading so many complaints about the service but I have never had a problem. My food comes frozen solid and on time and when I call Customer Service, I have never had a problem getting satisfactory answers to my questions. The food is very tasty and healthy!
Nutrisystem response
Hello Linda,
Thank you for your feedback! We appreciate your positive view and and we're happy to hear that you enjoy our program. If you have any further questions or concerns regarding your meal plan, please feel free to email us at consumerexperience@nutrisystem.com and include your name and phone number in your email so we can find your account. We look forward to helping you!
~ Nutrisystem Consumer Experience Team
Kent of Bostic, NC Verified Reviewer
Original review: Aug. 22, 2020
I have had a good experience with the food quality and getting used to what I like from them, as well good weight loss experience. However, I have had consistent issues with their system resetting my shipping address to a wrong address, calling their toll free number means you do not get a clear prompt as to which number reaches customer service. They seem unable to address the issue of their system resetting my shipping address I enter. Emailing their customer service department gets you a response in two days. The first two shipments I received in good timing, the last two have been slow in delivery and I actually ran out of their supplies, am frustrated with issues they seem unwilling to fix and lately getting slow and sloppy in their delivery. Never will understand why some companies advertise like crazy but do not take care of their current customers needs. Ordered some HMR from Amazon to eat whilst waiting on the next shipment. Geez.
Nutrisystem response
Kent,
Thank you for your reply! We apologize for any unforeseen delays within our response time. Our Consumer Experience Team is working diligently to address your concerns emailed, regarding your shipment and account. If immediate action is required, please feel free to use our chat services at www.nutrisystem.com or call in at 1-800-585-5483 option 1.
-The Nutrisystem Consumer Experience Team
Don of El Cajon, CA Verified Reviewer
Original review: Aug. 16, 2020
Updated on 08/18/2020: Nice pleasant public response but here is the list of the unanswered issue that isn't resolved. Last orders arrived on the 12th and the 15th of July. That means I run out of meals on Aug 9 and Aug 12. The new order arrived half on Aug 12 and the other half is supposed to arrive on Aug 20 (we'll see). The date of half the meal plan of an arrival 9 days out from the first arrival is unacceptable. Covid has been going on for 5 months, so for Pete's sake, the excuse of using Covid isn't valid, especially since it isn't a surprise that my order is needed to arrive 4 weeks after the previous arrival.
There was no delay in taking my money for the order. Plan ahead and if anything else, have someone available to answer a phone call. I am out of half my meals, which is all of some of the daily plan for at least a week for a plan that is supposed to be consistent. Please don't tell me about the 2 days of meals that I plan myself, because I already took that into account.
Original Review: The rest of my order hasn't shipped yet and I ran out of food last week. I'll be without the food at least two weeks before I get the shel items. It shouldn't be a surprise that I need food in 4 weeks. Unacceptable to try to stay on a plan when the food doesn't arrive. Get as many people as possible to make money then drag on getting future shipments out before the previous food runs out.
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Nutrisystem response
Hello Don,
Thank you for your review. We are so sorry to hear that you have not received your order yet and are out of meals. We want to help you with this. To better assist you, please email us at consumerexperience@nutrisystem.com and include your name and phone number in your email so we can find your account. Also please include a brief description of your issue as you have described here. We look forward to hearing from you.
~ Nutrisystem Consumer Experience Team
Arnold of Valparaiso, IN Verified Reviewer
Original review: Aug. 4, 2020
Snacks (chocolate pretzels) and some Nutrisystem bars arrived melted. Said I could customize my order and after doing so was charged 3x what I originally paid. I was told by email it was time for my next order and that I was allowed to customize it and I did so pursuant to the email. No response to my emails and was on hold for more than 45 minutes, never spoke to anyone so I left phone messages like the message said I could (never a call back) and the online chat feature doesn't work.
I wanted to speak to someone about my shipment problems but there was no such phone option which resulted in my being transferred from department to department with still no resolution to my problem. They are very good at deceiving you into purchasing additional product without being clear that you are ordering extra food. I was only able to talk to someone when I got an automated call telling me my next shipment was on its way. I again waited over 15 minutes to speak to someone. Was told they would cancel my service as requested but I was on the hook to pay for the shipment that was on the way. Only offered to buy back food (not frozen) from the previous shipment that I still had. They will determine how much a refund I receive when I send what I have back to them. BUYER BEWARE!
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Nutrisystem response
Hello Arnold,
Thank you for your review. We are so sorry to hear about your recent experience with our company. We want to help you and address this concern. So that we can better assist you with this,please email us at consumerexperience@nutrisystem.com. Please include your name and phone number in your email so we can find your account. Also please include a brief description of your issue as you have described here. We look forward to hearing from you.-The Nutrisystem Consumer Experience Team
Jade of Herndon, VA Verified Reviewer
Original review: Aug. 1, 2020
My shipment of frozen food arrived completely thawed. No surprise because there was NO DRY ICE in it. I was on hold with customer service for 30 minutes only to have the person who picked up pretend like they couldn't hear me for about 30 seconds. Loud pop music in the background as they shouted "Hello? Hello?" Before I got routed to voicemail. I paid almost 400$ for this stuff, and it's not even that great but I was willing to stick to the program for another month. I'm better off getting fresh food. Now if only I could get some help getting my money back for a mistake that wasn't mine..
Nutrisystem response
Hello Jade,
Thank you for your review. We are so sorry to hear that your order arrived melted and about your experience on the phone with us. We want to help you with this. To better assist you, please email us at consumerexperience@nutrisystem.com and include your name and phone number in your email so we can find your account. Also please include a brief description of your issue as you have described here. We look forward to hearing from you.
~ Nutrisystem Consumer Experience Team
Katelynn of Paulina, LA Verified Reviewer
Original review: July 31, 2020
I ordered my meals 2 months ago, when it got delivered everything that was cold was hot. I called for 3 days. Couldn't get ahold of anyone! I finally got in touch with someone and they told me where to send the food to. Anyways I sent back the food, after 2 months I haven't got my refund. I call them almost everyday fighting for my money back! No one has helped me, I get the run around each time. This is the most horrible business I have ever dealt with! Just please save your money if food isn't tasty at all! The customer service is sucks *** and they lie when they tell you a refund is guarantee!!!
Nutrisystem response
Hello Katelynn,
Thank you for your review. We are so sorry to hear that you received melted meals and are still waiting for a refund. We want to help you with this. To better assist you, please email us at consumerexperience@nutrisystem.com and include your name and phone number in your email so we can find and review your account. Also please include a brief description of your issue as you have described here. We look forward to hearing from you.
~ Nutrisystem Consumer Experience Team
Mark of Las Vegas, NV Verified Reviewer Verified Buyer
Original review: July 31, 2020
I wasn't sure how many shakes I would receive on first order? Now I know. The invoice was not clear on the record of the first bill. Thanks for the quick response to my inquiry. Have good day and hello from Vegas.
Nutrisystem response
Hello Mark,
Thank you for your review. We are so sorry to hear our invoice was not clear. We will pass on this feedback to the right department for you. We are happy you have the answer to your inquiry now. If you need further assistance, please email us at consumerexperience@nutrisystem.com and include your name and phone number in your email so we can find your account. Have a great day, Mark!
~ Nutrisystem Consumer Experience Team
Linda of Virginia Beach, VA Verified Reviewer Verified Buyer
Original review: July 30, 2020
I'd like to see more vegetarian choices. I've been on the plan since January 2019 and only 1 vegetarian item has been added. A lot of the meals are too spicy for me so I'm limited in my choices. I really dislike the stuffed shells due to the taste. Thank you.
Linda
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Nutrisystem response
Hello Linda,
Thank you for your feedback for more vegetarian meals on our plan. We appreciate this feedback and will pass it along to the right department. If you need replacements for any spicy meals you cannot eat or do not like, please email us at consumerexperience@nutrisystem.com and include your name and phone number in your email so we can find your account. We look forward to helping you!
~ Nutrisystem Consumer Experience Team
Gerry of Charleston, SC Verified Reviewer
Original review: July 29, 2020
The food made me sick from the first day and when I went to cancel for the second month I was charged an early termination fee. Customer service is NONEXISTENT. The phone rep was completely noncaring and arrogant and nasty.
Nutrisystem response
Hello Gerry,
Thank you for your review. We are so sorry to hear about your experience with us and our foods. We want to help you with this. To better assist you, please email us at consumerexperience@nutrisystem.com and include your name and phone number in your email so we can review your account. Also please include a brief description of your issue as you have described here. We look forward to hearing from you.
~ Nutrisystem Consumer Experience Team
Sharon of Tacoma, WA Verified Reviewer Verified Buyer
Original review: July 26, 2020
Evangeline was very professional, knowledgeable and helpful! I called to get additional guidance for foods and she was able to send me the information I needed. Evangeline also gave me the website information to be able to look up recipes to support my weight loss efforts.
Nutrisystem response
Hello Sharon,
Thank you for your feedback and review. We are happy to hear of your positive experience with one of our representatives! If you need any further help, you may email us at consumerexperience@nutrisystem.com and please include your name and phone number in your email so we can find your account. Thank you for choosing Nutrisysten, Sharon!
~ Nutrisystem Consumer Experience Team
Sallie of Lebanon, CT Verified Reviewer Verified Buyer
Original review: July 26, 2020
The food was ok; however, when I only want to loose 20 pounds and I'm that overweight to begin with, I can't be eating pizza, cupcakes and chocolate. I only lost 8 pounds and then started gaining weight again. The food is unhealthy too. No one should be eating that much sugar and it was basically junk food. Sorry I went with Green Chef and love the food so much better.
Nutrisystem response
Hello Sallie,
Thank you for your review and feedback about our plan. We are so sorry to hear that you did not find our foods healthy and that you were not able to maintain your weight loss. We appreciate your feedback. If you need assistance with your weightloss and maintenance, please email us at consumerexperience@nutrisystem.com and include your name and phone number in your email so we can find your account.
~ Nutrisystem Consumer Experience Team
Susie of Olney, IL Verified Reviewer Verified Buyer
Original review: July 24, 2020
I received a prompt response to my request and I am very satisfied. I have bought from Nutrisystem for quite some time and have always been pleased with my orders and with their responses to my emails. I would recommend Nutrisystem.
Nutrisystem response
Hello Susie,
Thank you for reaching out to us with your review. We are so happy to hear you have had a good experience with us. We here for you, if anything is needed. You may email us directly at consumerexperience@nutrisystem.com, chat in with one of our Online Support Representatives or call in at 1-800-585-5483. Have a great day!
Stay safe! -The Nutrisystem Consumer Experience team
Shelley of Knoxville, TN Verified Reviewer
Original review: July 23, 2020
When I called to order Nutrisystem I was told I'd get a discount if I ordered 2 months instead of one, so I did. Food wasn't great but I was sticking with it. I couldn't get a hold of a live person on the phone so after wasting my time & phone minutes holding for 30-45 minutes at a time I realized I wasn't going to get any support/counseling, which is supposed to be included in the price.
My 2nd shipment was being shipped too soon, I contacted them and asked if it could be postponed for one week, instead they rescheduled for about 2 weeks later. So I called on 6/23 and spoke with Dawn, I explained that I was very unhappy with everything and rather than postponing that 2nd month I wanted to see what I could do in terms of a credit back to my credit card. She told me she'd stop the frozen shipment & that when FedEx delivered the dry shipment to refuse it; she then assured me - multiple times - that I'd be getting "at least" a $155.96 credit back to my card.
Here it is a month later, food was returned, email is still taking a week to get a response & no credit. I just called & held for a live person who told me that Dawn's notes had nothing about a credit, that my 2nd month was "free" so a credit was out of the question (which I'd not been told when I ordered), that we were on the phone for 20 minutes & she had other customers to take care of, when I asked for another number or email to contact corporate she said "I AM corporate" when announced herself as a weight loss specialist or some such nonsense - then said in no uncertain terms that I would NOT be getting a credit an practically hung up on me.
I am out FIVE HUNDRED DOLLARS!!! FOR ONE MONTH OF LOUSY FOOD & multiple headaches & stress! Honestly, if I knew that 2nd month was "free" and I'd get no credit, why in the world would I have sent it back? These people lie, their service is atrocious, and I just want what I was promised, which is that credit - that month of food wasn't worth $350, which is what it would work out to with the credit, without it I can't believe they really thinking charging me $500 for one month of food is fair - they have no ethics and I resent them playing me for a fool with their lies. Do yourself a favor & try NOOM or any other diet, you can find plenty of them, I'd avoid Nutrisystem like the plague!
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Nutrisystem response
Hello Shelley,
Thank you for reaching out to us with your review. We appreciate you bringing this to our attention. We certainly do apologize for your experience. So we can better assist you with this please email us at consumerexperience@nutrisystem.com. You can also reach us by phone at 1-800-585-5483.Please wait until all the options have been listed before pressing Option 1 followed by Option 8. We thank you for your review and your feedback.
-The Nutrisystem Consumer Experience Team
Diana of Cornelius, OR Verified Reviewer
Original review: July 21, 2020
I decided to give nutrisystems a try. They had a guarantee you would lose 10 pounds in 2 months or your family money back. What a joke. I followed the plan to the letter. Downloaded the program. Kept track of everything. First week lost 1 pound. Very disappointing since it was billed as the quick start week and supposed to shed the most of weight. The second week. Nothing. Third week, 1 pound. Fourth week 1 pound. Tried to contact a counselor but had no success. Got an automatic response saying make sure to drink all water and track all food. Which I was already doing. Was set up for auto delivery however the next week's meals were delivered a week late. I was able to go to Walmart and purchase a "quick start" kit. That got me through. The next 4 weeks yielded the same. I lost a total of 7 pounds in 2 months. Horrible customer service. Food not delivered on time. Results not as promised.
Nutrisystem response
Hello Diana,
Thank you for reaching out to us with your review. We are sorry to hear of your experience with our weight loss plan and company. So we can better assist you with this concern and resolve this as quickly as possible for you please email us at consumerexperience@nutrisystem.com. Please include your name and phone number so that we can locate your account to help you. We thank you for your review and your feedback. -The Nutrisystem Consumer Experience team
Jaynie of Murrieta, CA Verified Reviewer
Original review: July 20, 2020
I received 4 shipments of frozen food without dry ice, hence, not frozen. The food is great, but their customer service is by far the worst I have encountered! I tried contacting them multiple times multiple ways. finally got a person and he did fix the current issue, but I asked to speak to someone about their customer service, then I went on chat, I even contacted some higher up employees via LinkedIn, NO RESPONSE! I lost 45 pounds, still have about 15 to go, but am going to do it without Nutrisystem. Already have and am still losing, so they are not the end all of dieting! If you want to do it, you can!!!
Nutrisystem response
Hello Jaynie,
Thank you for reaching out to us with your review. We appreciate your feedback. We do apologize for your experience.So we can better assist you with this concern please email us at consumerexperience@nutrisystem.com. Please include your name and phone number so that we can locate your account to help you and resolve this as quickly as possible for you. We thank you for your review and your feedback. -The Nutrisystem Consumer Experience team
Carol of Longs, SC Verified Reviewer Verified Buyer
Original review: July 19, 2020
It is past 10 days since my husband received his non-perishable products. In the past, both orders were 2 days apart. I was concerned that it would be time to place next order before the present order was complete. My concern was addressed.
Nutrisystem response
Hello Carol,
Thank you for reaching out to us with your review. We apologize to you and your husband.We ran into some inventory issues in our frozen warehouse. This created some shipping delays.So we can better assist you with this concern please email us at consumerexperience@nutrisystem.com. Please include your name and phone number so that we can locate your account to help you. We thank you for your review and your feedback. -The Nutrisystem Consumer Experience team
sandraI of Sacramento, CA Verified Reviewer
Original review: July 18, 2020
I received the dry foods I ordered, but 9 days later am still waiting for the frozen foods. I see now where they say up to 10 days. Hopefully I will get it tomorrow (Sunday?). They said there would be a delay but I thought days not weeks. I have tried to call and chat and email but no one around. That bothers me that you can't get ahold of anyone.
Nutrisystem response
Hello Sandral,
Thank you for reaching out to us with your review. We appreciate your feedback. We apologize to you. We had some inventory issues in our frozen warehouse and this caused some shipping delays. Please reach out out to use at the following email address consumerexperience@nutrisystem.com.Please include your name and phone number so that we can locate your account to help you. We thank you for your review and your feedback. -The Nutrisystem Consumer Experience team
Mike of Vero Beach, FL Verified Reviewer
Original review: July 16, 2020
I was new to the Nutrisystem plan. My second month order was paid for got email that I was being shipped. I got 1 package, but the frozen food never arrived. Tracked package through FedEx, (label produced, package never picked up). Well 17 days later 5 phone calls (average wait time on hold 55 minutes), 4 emails (none of which were answered) I still don't have my products that I paid for last month.
When I call customer service they can't or won't give me any firm date of delivery, they can't or won't even tell me when my resubmitted order will even be processed and shipped. When I asked to speak to a supervisor or manager who may be able to answer my questions or expedite my resubmitted order I was told they can't connect me but they will forward my info. I understand mistakes happen but a good reliable company will admit them and do whatever it takes to make their PAYING CUSTOMER satisfied. Don't get me wrong the diet works I have lost over 15 pounds but their delivery of food service, and their customer service department either just don't care, or has no ability to get anything done for a PAYING CUSTOMER!
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Nutrisystem response
Hello Mike,
Thank you for reaching out to us with your review. We appreciate you bringing this to our attention. We certainly do apologize for your experience. So we can better assist you with this please email us at consumerexperience@nutrisystem.com. You can also reach us by phone at 1-800-585-5483.Please wait until all the options have been listed before pressing Option 1 followed by Option 8. We thank you for your review and your feedback.-The Nutrisystem Consumer Experience team
Chris of Savannah, GA Verified Reviewer
Original review: July 14, 2020
I ordered the Partners program and got one of many things - nothing for partners. Customer service wouldn't answer my questions as to why so I cancelled. Bad experience with Nutrisystem for the second time now - won't go back. They lied.
Nutrisystem response
Hello Chris,
Thank you for reaching out to us with your review. We are sorry for your experience with our Partner plan.We appreciate your feedback. To better assist you with this concern, please email us directly at consumerexperience@nutrisystem.com. Please include your name and phone number so that we can locate your account to help you further. We thank you for taking the time to post your review. We appreciate your feedback. -The Nutrisystem Consumer Experience Team
Elizabeth of Mooresville, NC Verified Reviewer
Original review: July 13, 2020
I started and my first month came in 12 days. You get a dry package and a frozen package. Typically they are suppose to be two days apart. However I missed two of mine. Called them to advise them and she ensured one of the three orders would reship. However a week and a half later and I was on hold for 2 hours and then to be hung up on and they never called me back!
I called again and she said there is nothing we can do. The turn around time is ridiculous. It's disappointing too Bc you can't follow the diet without your frozen food. You need all the month food to accurately follow the diet. It's so disappointing because no one wanted to help or problem solve. Then after waiting on hold for the minimum 59 minutes each time calling in and getting nowhere. I had to cancel. It doesn't work. Me and my husband had t cancel because the shipments were never on time.
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Nutrisystem response
Hello Elizabeth, Thank you for reaching out to us with your review. We are sorry for your experience with our shipping and delivery timeframes. We appreciate your feedback. To better assist you with this concern, please email us directl at consumerexperience@nutrisystem.com. Please include your name and phone number so that we can locate your account to help you further. We thank you for taking the time to post your review. We appreciate your feedback. -The Nutrisystem Consumer Experience Team
Elizabeth of Montgomery, AL Verified Reviewer Verified Buyer
Original review: July 11, 2020
No weight loss was achieved and gained a total of 10lbs over the last 6 months. Disappointed in the whole experience and even became drastically sick from food poisoning from one beef stew meals. To do it off my cancellation process took over 5 hrs and my sign up process was a matter of minutes when I joined. To say the least my experience is totally dissatisfied!
Nutrisystem response
Hello Elizabeth,
Thank you for reaching out to us with your review. We are sorry for your experience with our product. We appreciate your feedback. To better assist you with this concern, please email us at consumerexperience@nutrisystem.com. Please include your name and phone number so that we can locate your account to help you further. We thank you for taking the time to post your review. We appreciate your feedback. -The Nutrisystem Consumer Experience Team
Gertrude of Augusta, GA Verified Reviewer Verified Buyer
Original review: July 9, 2020
Didn't lose 18lbs ... didn't get any money refunded. Maybe too many carbohydrates... You have my record I logged in every day. Have to finish this last box. I loved having the food delivered...all together for more me. Breakfast, lunch, and dinner.
Nutrisystem response
Hello Gertrude ,
Thank you for reaching out to us with your review. We appreciate your feedback. Our Money Back Guarantee is valid up to 14 days after receiving your first order. To better assist you with this concern please email us at consumerexperience@nutrisystem.com. Please include your name and phone number so that we can locate your account to help you further. We thank you for taking the time to post your review. We appreciate your feedback. -The Nutrisystem Consumer Experience Team
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Source: https://www.consumeraffairs.com/nutrition/nutrisystem.htm?page=5
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